Frequently Asked Questions

I received an email saying my order was cancelled.  Why?
If your billing information comes back incorrect, your order is automatically cancelled.  Editing a completed order is not possible, so at this point the order gets deleted and you start over.  We're doing this to prevent unauthorized transactions and to cut down on Internet Fraud. 

I ordered a key and it looks different than the one you have pictured.  Why?
Images are for reference ONLY.  They are there to show groove patterns and profiles only.  We reserve the right to substitute blanks from other name brand manufacturers to prevent delaying your order.  We guarantee the blank we send you is equivalent to the one you saw pictured, or we will refund your order.

I still can't find my key.  What can I do?
Forward clear images of the front and back of the key, along with all information relating to what it fits via email, and we'll reply back with a link to the product page.

Do you stock everything shown online?
Although we stock hundreds of thousands of key blanks, we don't stock everything.  We place orders everyday, so if there is something we don't stock, or don't have the quantity you ordered on hand, we will usually have it in 1-5 business days.

When can I expect to receive my order?
Most in stock orders sent UPS ship same day if placed by 5:00 p.m.  Most in stock orders sent USPS ship same day if placed by 10:30 a.m.  USPS Priority mail is usually received in 3 business days or less, while UPS can be 1-6 business days.

I ordered the wrong key blanks.  What do I do?
Send them back and reorder the correct blanks.  A 25% restocking fee is charged, and does not include any shipping charges.  If you have any questions on which blank to buy, please ask before buying to avoid restocking fees and delays.

Will you ship to an address other than my billing address?
Yes, as long as it is an authorized secondary address. Call the number on the back of your credit card and add the address you would like your order shipped to.  When you place your order, include the phone number on the back of your card in the notes section as WE have to phone them and check the address is an approved secondary address.

If I scan a copy of my key and fax it to you, can you tell me which blank I need?
Most faxes of scans come through as a solid black object, so generally, they do not work.  If you took a scan of your key, send it as an email attachment.

Do you ship worldwide?
Yes.  Email us if you are having problems or to simply ask questions regarding any of our products.

When will my card be charged?
Your card is charged when your order is shipped.  The rule to the exception are items that are currently out of stock or ANY product that needs to be custom or back ordered.  You will be notified of any back order and told an approximate date for delivery of such items. 

Will you take a Purchase Order?
We will only accept P.O.'s from companies currently on file.  We are sorry to say that this service has been discontinued due to many slow, or no paying companies. 

If I don't like it, can I return it?
In stock products are returnable with a 25% restocking fee, plus the initial shipping expenses incurred in shipping the product(s) from us to you. You will also be required to return the product(s) to us at your expense. If you have any questions on any product(s) found on this site, please ask before making your purchase. We want to do everything possible to avoid any type of return. 

Rules to the exception are:

I'm confused on how to order the quantity of keys I need.  I see one box that says Quantity, and another box that has misc. amounts of keys in it. 
Click the drop down bar under Choose Your Amount found under Product Options.  These are your options when it comes to Quantity.  You will notice that the more you buy, the cheaper they are.  If you want 2 keys, choose 2 keys from the drop down menu.  If you want 5, choose 5, and so on.  If you would like to purchase an amount other than those shown, here is what to do.  If you want to order multiples of 10, click the drop down bar and choose 10 keys.  Then in the Quantity box, replace the 1 with a 2 for 20 keys, a 3 for 30 keys, or a 4 for 40 keys.  If you want to order multiples of 50, click the drop down bar and choose 50 keys.  Then in the Quantity box, replace the 1 with a 2 for 100 keys, a 3 for 150 keys, and so on.  Ordering 2 Quantities of 50 for 100 keys is MUCH cheaper than ordering 50 Quantities of 2.  Same amount, higher price...and shipping will be higher also.  If you have any questions on this, phone your order in and we'll be happy to assist.

Are the painted keys you sell licensed?
Yes.  Below is a current list of copyrights for painted keys.